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About this role

Our client is a longstanding and well respected company based in the Trafford Park area.  They have asked for our help with their latest vacancy and are seeking an Aftercare Co-ordinator with strong customer service skills for a full time, permanent role within their organisation.

A great opportunity to work for a caring employer who offers a competitive salary and many employee benefits.

The main duties  for this Aftercare Co-ordinator are as follows:-

• Cross department liaison (FIMs, Factory, Purchasing) to gain resolutions of customer issues
• Client liaison to assist with requirements and appointment bookings
• Schedule remedial appointments
• Record updates from external teams onto in-house system
• Work alongside factory team to ensure that changes/updates are actioned
• Follow up on factory shortage reports and action as required
• Prioritise high debt remedials and clients that are on the Significant Client List.
• Liaise with fitters & polishers regarding their availability
• Escalate any issues or risks to the appropriate person
• To adhere to the departmental procedures as advised

Candidate should possess the following:-

• Experience in a scheduling team/dept would be advantageous
• Experience of dealing effectively with complaints on the telephone and in writing
• Be able to work unsupervised
• Confident telephone manner
• Clean and concise written and verbal communication skills
• Willing to take on/learn new skills
• Very strong attention to detail
• Must be able to be flexible and respond to changing circumstances
• Be able to work in a team environment
• Excellent IT skills

Hours:- 8:00am – 4.30pm Monday – Friday

Salary:  To be advised on application

In keeping with a caring employer, the company offer the following benefits:-

• Company pension scheme
• On-site free parking and Cycle to Work scheme
• Employee Assistance Programme – access to 24/7 counselling and support helpline
• Employee Mortgage Services – access to mortgage advice and education services.
• HCCP – Health Care Cash Plan providing cash back on dental, optician etc. at reduced rates.
• Local and national discounts at a range of major retailers
• Free flu vaccinations
• Christmas functions
• Yearly salary review

If you have all the skills and attributes listed above and would like to be considered for this varied Aftersales Co-ordinator role then please APPLY TODAY!!

PLEASE NOTE: – We have a syntax error relating to our ‘Apply for this role’ form below.  Whilst we work on this could you email your CV and tell us in a covering note which job you are interested in.  Please send to:- hello@lindataylors.co.uk

We will come back to you as soon as possible.

As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.

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