Customer Service Administrator New

  • Location

    Swinton
  • Salary

    £17k
  • Position

    Fixed Term Contract

About this role

Our long standing client, based in the Swinton area, has a requirement for an experienced Administrator to work within the Customer Support team.  The priority is to liaise with customers in all matters from placing orders to dealing with queries in a timely and professional manner.

Responsibilities:-

  • Respond to customer requests received by both telephone and email
  • Log customer orders and requests on inhouse system and mark for follow up
  • Handle any customer complaints with empathy and efficiency
  • Liaise with both internal and external counterparts to ensure professional service
  • Expedite any slow moving orders and keep customers fully up to date

Skills & Experience:-

  • A background in a similar customer service roll is desirable
  • Strong communication skills, both written and verbal
  • The ability to prioritise a busy workload and to keep colleagues and customers informed of progress
  • An articulate and professional telephone manner
  • Good IT skills are essential

An opportunity to join a forward thinking local organisation on a contract which will be for a minimum of 3-4 months.  Only contacts with relevant experience or genuinely transferable skills will be contacted.

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