Senior Helpdesk Coordinator – M26

  • Location

    Radcliffe
  • Salary

    £
  • Position

    Full time, Permanent

About this role

Our client, a very large and professional company based in the M26 area, are looking to recruit an experienced Senior Helpdesk Coordinator to join their existing team.  This is a fantastic opportunity to join a successful company and manage a small team of Helpdesk Advisors in a vital area of the business.

Job Description

The main duties of this Senior Helpdesk Coordinator role will include:

  • Answering incoming telephone calls
  • Managing a team of 6 Helpdesk Advisors
  • Ensuring all calls to the Helpdesk are answered and handled within specific timeframes
  • Assigning contractors for minor works
  • Ensuring reactive repairs are undertaken
  • Ensuring all project / contractor costs are approved
  • Identifying, evaluating and implementing process improvement and cost reduction opportunities
  • Ensuring all required certification are valid and available
  • Liaising with other departments
  • Attending meetings as required
  • Dealing with escalated queries
  • Dealing with and resolving complaints
  • Liaising with other outside agencies
  • General administration duties

Personal Specification

The successful candidate for this Senior Helpdesk Coordinator will possess:

  • The ability to multi task
  • Be IT literate
  • Be experienced in working in a fast paced environment
  • Be self-motivated with drive and motivation
  • Be capable of operating to specific deadlines and working under pressure
  • Be methodical and thorough with a flexible and creative approach to problem solving
  • Be proactive and confident
  • Have previous relevant experience
  • Be able to delegate confidently

The Package

This Senior Helpdesk Coordinator role is offered on a full time permanent basis :

  • A competitive salary
  • Annual leave entitlement rising to a maximum of 30 days (plus bank holidays) per annum with service
  • Life assurance
  • Health and wellbeing benefits
  • Access to discounts at hundreds of high-street retailers
  • Recognition for going the extra mile and for loyalty through service
  • Free Parking on site

If you have all the skills and attributes listed above and are looking for a new Senior Helpdesk Coordinator role, then please APPLY TODAY!!

As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.

To view our other roles please click here

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